Friday 21 August 2009


A service team from south Yorkshire has been named as one of the top ten in the UK after achieving record levels of customer satisfaction.

The team from Hayselden Volkswagen in Barnsley is also among the top 100 in Europe for the Volkswagen brand.

Positive feedback from customers and excellent customer loyalty figures ensured Hayselden secured its status as one of Britain’s best.

The award is yet another triumph for the retailer after it scooped South Yorkshire Trading Standards’ Franchise Retailer of the Year 2009, last month.

Howard Baker, service manager at Hayselden, said: “To have one of the best service teams in the UK is testament to the expertise of everyone at the retailer.

“The team thoroughly deserves this acknowledgment as they have strived to deliver total customer satisfaction.

“The team’s ethic is to make sure every customer is given the correct information before, during and after their car is in the workshop.”

“Their positive attitude has inspired everyone at the site and is demonstrated with this award.”

Howard will be presented with the award at a ceremony in Germany in September.

If you are interested in this story please contact Richard Knowles on 01902 714 957 or email

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