Tuesday 11 August 2009


A service team from West Cumbria has been named as one of the top ten in the UK after achieving record levels of customer satisfaction.

The team from Walkingshaw Volkswagen in Workington is also among the top 100 in Europe for the Volkswagen brand.

Positive feedback from customers and excellent customer loyalty figures ensured Walkingshaw secured its status as one of Britain’s best.

The award is yet another triumph for the retailer after the sales team scooped a similar honour earlier this year.

Andy Walkingshaw, brand manager at Walkingshaw, said: “To have one of the best service and sales teams in the UK is testament to the brilliance of everyone at the retailer.

“The service team thoroughly deserves this acknowledgment as they have strived to deliver total customer satisfaction.

“The team’s ethic is to make sure every customer is given the correct information before, during and after their car is in the workshop.”

“Their positive attitude has inspired everyone at the site and is demonstrated with this award.”

Andy will be presented with the award at a Volkswagen ceremony in Germany in September.

If you are interested in this story please contact Richard Knowles on 01902 714 957 or email richard@connect-group.com

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