BUSINESS’ SERVICE QUALITY RECEIVES NATIONAL RECOGNITION

A Leeds business is celebrating after being named one of the top Volkswagen fleet retailers for 2009.

Leeds Volkswagen, based on Elland Road, was awarded the ‘Fleet Focus Top Achiever’ award from Volkswagen UK.

Volkswagen monitors all 64 fleet retailers ensuring all areas of the business are performing according to Volkswagen standards and targets. The scores on areas including sales and customer satisfaction are then added up to reveal the annual results.

Leeds Volkswagen’s fleet manager, Rachel Smith and brand manager Martin Sewell, were presented with the award at a recent ceremony.

Rachel said: “I was delighted to receive this award on behalf of the fleet staff; it’s something we’ve worked hard for all year. The most pleasing aspect is the positive feedback from customers.

“In the current economic climate, it’s vital for businesses to ensure consumers are pleased with the service they receive.”

Martin added: “Rachel has injected new life in to the fleet department, with a focus on customer satisfaction and knowledgeable staff.

“Rachel and her team fully deserve this recognition for their fantastic achievements in 2009.

“I hope this will be the first of many accolades in 2010.”

Vincent Kinner, head of Volkswagen Fleet, said: “Leeds Volkswagen’s dedication to putting the customer first is a testament to achieving this award.”