Friday 20 August 2010


A service team from Ashford (Kent) has been named as the best in the UK, after achieving record levels of customer satisfaction.

The team at JCB Volkswagen Van Centre came top of the UK network in quarter two 2010 and is leading the way to be named the top for 2010.

Positive feedback from customers and excellent customer loyalty figures ensured JCB secured this award, despite the van centre only opening in 2009.

JCB Ashford’s head of business, Tony DeVoil, said: “To have one of the best service teams in the UK is testament to the dedication and work ethic of service manager, Peter Hare, and his team.

“They all work hard to make sure every customer is given accurate information before, during and after their van is in the workshop.

“Peter and his team thoroughly deserve this acknowledgment as they strive to deliver total customer satisfaction. The next target is to secure the overall award for 2010.”

Volkswagen monitors the UK’s 63 van centres, ensuring all areas of each business are performing according to Volkswagen standards and targets. The scores on areas including sales and customer satisfaction are then added up to reveal quarterly and annual results.

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