Friday 30 April 2010

Service team boost at Specialist Cars

An Aberdeen retailer is boosting its customer service offering by expanding its aftersales department to become a seven-strong team.

Volkswagen retailer, Specialist Cars, has appointed Scott Brunton to head up the new team of six customer service specialists.

With over 18 years automotive experience, Scott joins the Volkswagen retailer having began his career ‘behind the scenes’ as a workshop technician. Having worked for a number of leading car manufacturers, Scott swiftly progressed to customer facing roles before specialising in service management for the past five years.

Scott has recruited five new service advisors, all with automotive backgrounds, to help strengthen the service offering and to ensure enquiries and bookings are dealt with quickly and efficiently for customers.

Speaking of his new challenge Scott, said: “This is a very exciting time. The team has doubled in size and now provides a strong presence on reception so that we can handle a greater number of customer enquiries more efficiently.

“We are very committed to developing our aftersales service for customers. Although all of the new service advisors have each come from automotive backgrounds we are now investing in expanding their knowledge and skills even further in specialist areas.”

Each team member has embarked on a three year service advisor qualification through Volkswagen’s Training Academy which will include a series of practical and theoretical exams. The course covers all aspects of customer service and product knowledge to gain the NVQ Level 4 equivalent qualification.

“Volkswagen has very high standards and procedures; my goal is to position Specialist Cars Aberdeen as one of the brand’s top 20 Volkswagen sites. Early indications are promising and with such a committed team I feel sure we can achieve this.”

For further information on the Volkswagen range of to speak to the aftersales team at the Craigshaw Crescent site, call 01224 384000.

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