BUSINESS’ SERVICE QUALITY RECEIVES NATIONAL RECOGNITION

A Hyde business is celebrating after being named one of the top Volkswagen retailers in 2009 for the third year running.

Smith Knight Fay Volkswagen in Gee Cross was awarded ‘Retailer Excellence’ status from Volkswagen UK for sales, service and parts, finishing fifth out of 215 sites nationwide.

Volkswagen monitors all retailers ensuring all areas of the business are performing according to Volkswagen standards and targets. The scores on areas including sales and customer satisfaction are then added up to reveal the annual results.

Only the top ten performing retailers on areas including customer service are awarded ‘Retailer Excellence’ status.

Stuart Hunt, brand manager at Smith Knight Fay Hyde, said: “I’m delighted the business has achieved a high position in the country.

“In the current economic climate, it’s vital for businesses to ensure consumers are pleased with the service they receive.

“We’re continuing to improve all areas of the business and hope to achieve a higher position in 2010.”

Chris Craft, Director of Volkswagen Group UK Ltd, said: “It’s important to inform retailers know how the different areas of their business are performing.

“To be awarded ‘Retailer Excellence’ status for the third successive year is a fantastic achievement.”