A new management team at a Romford car retailer has made an instant impact, after early 2009 customer satisfaction figures were published.
Inchcape Volkswagen appointed new sales, service and business centre managers in 2008 marking a new era for the A12 Colchester Road site.
In a successful start to the year, the showroom received praise for its improved customer service, which was monitored through mystery shopper reports and customer satisfaction surveys.
Brand manager Richard Taylor is pleased with the positive news.
He said: “I’m delighted with the customer satisfaction figures as our main focus at Inchcape is to deliver complete satisfaction for our customers.”
With over 30 years’ experience with Volkswagen, new service manager, Jim Wood brings much valued experience to Inchcape.
Jim, from Maidstone, has moved from Inchcape Volkswagen in Colchester to take control of the 20-bay aftersales site in Harold Hill.
His appointment was followed by the promotion of Stephen Greenslade and Hamish White to new car and used car sales managers, respectively.
The duo have worked at Inchcape Romford for seven years between them and in the industry for over 34 years.
A hat-trick of promotions was completed when Phil Kittler moved up to business manager in December 2008, after over twelve years as a sales executive at the Romford site.
Richard continued: “Jim has brought stability and a wealth of experience to the service department, while Stephen, Hamish and Phil complete a very strong sales area for the business.
“The team at Romford is now of a very high standard and we hope this is will be reflected in the satisfaction figures throughout 2009 and beyond.
“This Inchcape Volkswagen retail centre has enormous potential and I’m pleased the initial hard work has paid off.”
Released on behalf of Inchcape Volkswagen Romford by Connect PR. For more information contact Richard Knowles on 01902 714 957 or firstname.lastname@example.org