Business' service quality recieves national recognition

A Southport business is celebrating after being named one of the top UK Volkswagen retailers during a recent gala event at the company’s headquarters.

Corkills Volkswagen on Flyde Road was awarded ‘Retailer Excellence’ status at the Volkswagen Service Quality Awards for sales, service and parts. The company was only one of eight UK retailers to receive the award.

Volkswagen monitors all retailers ensuring all areas of the business are performing according to Volkswagen standards and targets. The scores on areas including sales and customer satisfaction are then added up to reveal the results.

Jeff Brogan, service manager at Corkills Southport, made the trip to the Wolfsburg Auto Museum to claim the award as the most improved small retailer and was treated to a Volkswagen Motorsport driving experience, exclusive factory tour and a stay in the luxurious Ritz Carlton Hotel.

Jeff said: “As a business, we are delighted to receive this recognition and be amongst the top eight retailers in the UK and top 100 in Europe.

“Our commitment to customer care is second to none and we pride ourselves on our involvement with each and every customer to ensure they are satisfied.
“We are continuing to improve all areas of the business and hope to achieve similar successes in the near future.”

Chris Craft, director of Volkswagen Group UK Ltd, said: “It is important retailers know how the different areas of their business are performing.
“To be awarded ‘Retailer Excellence’ status is a fantastic achievement.”

BUSINESS’ SERVICE QUALITY RECEIVES NATIONAL RECOGNITION

A Hyde business is celebrating after being named one of the top Volkswagen retailers in 2009 for the third year running.

Smith Knight Fay Volkswagen in Gee Cross was awarded ‘Retailer Excellence’ status from Volkswagen UK for sales, service and parts, finishing fifth out of 215 sites nationwide.

Volkswagen monitors all retailers ensuring all areas of the business are performing according to Volkswagen standards and targets. The scores on areas including sales and customer satisfaction are then added up to reveal the annual results.

Only the top ten performing retailers on areas including customer service are awarded ‘Retailer Excellence’ status.

Stuart Hunt, brand manager at Smith Knight Fay Hyde, said: “I’m delighted the business has achieved a high position in the country.

“In the current economic climate, it’s vital for businesses to ensure consumers are pleased with the service they receive.

“We’re continuing to improve all areas of the business and hope to achieve a higher position in 2010.”

Chris Craft, Director of Volkswagen Group UK Ltd, said: “It’s important to inform retailers know how the different areas of their business are performing.

“To be awarded ‘Retailer Excellence’ status for the third successive year is a fantastic achievement.”

DOUBLE WIN FOR NEWBURY BUSINESS

A local business is celebrating after scooping two exclusive awards following record levels of customer satisfaction.

Ridgeway Volkswagen was awarded the regional 2008 Sales Management Excellence award and achieved ‘Retailer Excellence’ status, after finishing top of Volkswagen’s 215 nationwide sites.

The retailer based at the Triangle is no stranger to success having claimed the ‘Retailer Excellence’ title in 2006, 2005 and 2004.

Volkswagen closely monitors its retailers ensuring that all areas of the business are performing according to Volkswagen standards and targets. Scores are collated throughout the year culminating in the annual result. Only the top ten performing retailers are awarded the ‘Retailer Excellence’ status.

Throughout 2008, the Ridgeway team, led by Simon Shaw, consistently provided a personal, friendly and knowledgeable service for customers. An accumulation of mystery shopper scores and customer satisfaction reports helped secure the awards.

Brand manager Simon Shaw said: “We are delighted to have achieved these awards which couldn’t have been done without the hard work from all members of the team.

“In this current economic climate, it’s vital for businesses to ensure consumers are pleased with the service they receive.

“We continually strive to deliver total customer satisfaction and aim to continue our efforts to maintain our title.

Ridgeway Newbury is now looking to continue their success in 2009.

For further information call Sue Foster 01902 714957 / 07850 274889 or email suefoster@connect-group.com