Friday 3 December 2010

Business' service quality recieves national recognition

A Southport business is celebrating after being named one of the top UK Volkswagen retailers during a recent gala event at the company’s headquarters.

Corkills Volkswagen on Flyde Road was awarded ‘Retailer Excellence’ status at the Volkswagen Service Quality Awards for sales, service and parts. The company was only one of eight UK retailers to receive the award.

Volkswagen monitors all retailers ensuring all areas of the business are performing according to Volkswagen standards and targets. The scores on areas including sales and customer satisfaction are then added up to reveal the results.

Jeff Brogan, service manager at Corkills Southport, made the trip to the Wolfsburg Auto Museum to claim the award as the most improved small retailer and was treated to a Volkswagen Motorsport driving experience, exclusive factory tour and a stay in the luxurious Ritz Carlton Hotel.

Jeff said: “As a business, we are delighted to receive this recognition and be amongst the top eight retailers in the UK and top 100 in Europe.

“Our commitment to customer care is second to none and we pride ourselves on our involvement with each and every customer to ensure they are satisfied.
“We are continuing to improve all areas of the business and hope to achieve similar successes in the near future.”

Chris Craft, director of Volkswagen Group UK Ltd, said: “It is important retailers know how the different areas of their business are performing.
“To be awarded ‘Retailer Excellence’ status is a fantastic achievement.”

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