NEW MANAGEMENT TEAM BOOSTS HUDDERSFIELD BUSINESS

A new management team at a Huddersfield retailer has made an instant impact, after early 2011 customer satisfaction figures were published.

Huddersfield Volkswagen appointed four new sales and business centre managers in late 2010 to mark a new era for the Leeds Road site.


In a successful start to the year, the showroom received praise for its improved customer service, which was monitored through mystery shopper reports and customer satisfaction surveys.

Steve Rimmer and Shaun Cahill, from Halifax are the new car sales manager and used car sales managers, respectively, while Simon Fletcher, from Elland and Kristian Keighley, from Mirfield are the new business managers.

Regional franchise director, Robert Scaife, is thrilled with the new appointments.


He said: “I’m delighted the customer satisfaction figures have improved with the new team as the Huddersfield Volkswagen’s main focus to deliver exceptional customer service.

“Steve and Shaun have given the sales team a boost with Simon and Kristian overseeing the business centre, they are ensuring businesses in the area, both big and small, receive a first class service.”

The four have over 60 years’ experience in the automotive industry something which is already benefiting staff and customers alike.

Robert concluded: “This retailer has enormous potential and I’m pleased the initial hard work has paid off.

“I know the continued hard work of all staff will help give Huddersfield Volkswagen the positive reputation the brand deserves.”

HUDDERSFIELD HEROES TO RAISE MONEY FOR COMIC RELIEF

A Huddersfield business is hoping to raise over £1,000 for Comic Relief by washing cars in fancy dress.

Staff at Huddersfield Volkswagen will dress as their favourite hero or villain on Friday 18th March, to provide the car wash service, generating funds for Comic Relief.

The retailer is promising to double any total raised over £500, as it prepares for the likes of Superman and Wonder Woman for a day of washing.

Event organiser, Claire Webster, said: “It’s important we all help raise money for such a good cause, and raise a smile at the same time.

“All staff will be involved, with the car cleaning operation staffed by Huddersfield Volkswagen’s senior management.

“The cost of hiring the costumes was discounted by Fantasy World in Ossett, meaning more money will be raised for Comic Relief.

“I hope many people can spare the time to come along and not only join in the fun, but get their car washed at the same time!”

The car wash costs £5 with all the money raised going to Comic Relief. It will be in operation from 9.30am to 5.30pm.

YORKSHIRE RETAILERS URGE MOTORISTS TO TAKE A PIT STOP

With the promise of hot and sunny summer, Yorkshire motorists are being urged to check their vehicles are in the best condition for holiday season motoring.

To make life easier for motorists, Volkswagen retailers in Leeds, Huddersfield and Harrogate have organised ‘Pit Stop’ events at their showrooms on Saturday 23rd May at their branches.

Each vehicle will be given a 35-point health check, examining vital areas including brakes, steering, tyre condition and lights along with fluid levels such as water, oil, brake, coolant and battery.

Leeds Volkswagen’s brand manager, Martin Sewell, said: “As a business it’s vital we address customer worries with practical and affordable solutions.

“The ‘Pit Stop’ event will give Leeds Volkswagen a chance to help drivers make the most of their motoring, particularly this summer, in the safest and most cost effective way.”

The check, which costs just £14.95, can be booked directly with the Elland Road service department and takes about an hour to complete. Refreshments will be provided for all drivers and passengers.

In conjunction with the ‘Pit Stop’ event, Leeds, Huddersfield and Harrogate Volkswagen are giving customers the chance to benefit from recession-beating offers including half-price MOTs and an air conditioning service including re-gas and deodorise for under £50.

Rob Scaife, brand manager at Huddersfield Volkswagen, added: “Running a car doesn’t have to be expensive but it’s up to us as retailers to help motorists stretch their budgets in every way we can.

“This is an ideal opportunity for customers old and new to learn about the cost-effective ways authorised Volkswagen retailers can help all motorists.”

To confirm your car’s place at the ‘Pit Stop’ event, call 0845 034 3382.

If you are interested in this story please contact Richard Knowles on 01902 714 957 or email richard@connect-group.com