Thursday 5 August 2010

Spalding business claims customer service accolade

A Spalding business is celebrating after achieving national recognition for its customer service.

The accident and repair body centre, part of Volkswagen retailer Crowsons, received 98 per cent in an annual customer satisfaction survey, commissioned by Volkswagen UK Group.

The approved Volkswagen repair centre on Cresswell Close in Pinchbeck, beat 185 other Volkswagen Accident Repair Centre’s to gain the title.

Volkswagen closely monitors its retailers ensuring that all areas of the business are performing according to its high standards and targets. Scores are collated throughout the year culminating in an annual result.

Crowsons highly experienced team, led by workshop manager, Jonathan Larham and technicians Phil Van-Der-Weyden, Chris Studd and Dave Freemen, collectively bring over 40 years of expertise to the business.

Jordan Crowson, Marketing Manager at Crowsons said: “We are truly delighted to have received this accolade from Volkswagen UK Group Limited.

“It is credit to the team’s consistent hard work that we have achieved this title and it confirms our commitment to meet our customers’ needs, to ensure their vehicles are repaired to the highest possible standard.”

Crowsons Accident Repair Centre has been established in South Lincolnshire since 1987 undertaking all aspects of accident damage, windscreen repairs and replacements, small dents and scratches as well as 4-wheel alignment.

Crowsons offer a personal service to help and guide customers through vehicle repair. Crowsons is proud to be the approved and recognised repairer in the area for Volkswagen Passenger Car and Commercial Vehicles, Audi, Land Rover, Skoda, Mitsubishi and Seat.

For more information about their services call 01775 760930 and for their personal accident management service, visit or

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