A service team from Burton-upon-Trent has been named as one of the top ten in the UK for the second year running, after achieving record levels of customer satisfaction.
The team at T L Darby Volkswagen is also among the top 100 in Europe recognised by the Volkswagen brand for its after sales service.
Positive feedback from customers and excellent customer loyalty figures ensured T L Darby secured its status as one of Britain’s best.
The award is another triumph for the Volkswagen retailer who received the same accolade in 2008.
T L Darby brand manager, Richard Darby, said: “To have one of the best service teams in the UK and Europe for two years running is testament to the expertise of everyone here.
“Our team’s ethic is to make sure every customer is given accurate information before, during and after their car is in the workshop.
“The team thoroughly deserves this acknowledgment as they strive to deliver total customer satisfaction. We are already working hard to make it a hat trick for 2010.
Service manager, Andrew Pickering, accepted the award on behalf of the T L Darby team at a recent ceremony at Volkswagen head office in Wolfsburg, Germany.
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