National recognition for motoring profession

A motoring specialist from Aberdeen has been rewarded for his outstanding levels of customer service by one of Europe’s largest car manufacturers.

Service advisor, Craig Huggins, who works at Specialist Cars was named as one of Volkswagen’s top ten service advisors in the UK.

The 23-year-old, who joined the Volkswagen retailer in 2009 has specialised in the automotive service industry for eight years. Craig successfully completed a series of assessments and role plays to achieve his prestigious status.

As part of his graduation Craig enjoyed a three day trip to Volkswagen’s factory and museum in Wolfsburg, Germany.

Speaking of his recent status, Craig said: “To have my work labelled as one of the best in the country makes me incredibly proud.

“I was delighted to visit the Volkswagen factory and the AutoStadt museum. It was a truly amazing experience and one that I will certainly remember.”

Tony Lanni, sales manager at Specialist Cars Aberdeen, said: “Our congratulations go to Craig.

“We’re very proud of his achievement and believe he deserves his recognition for consistent professionalism.”

Top trio’s trip to international headquarters

An Exeter business has rewarded three of its employees with a trip to Germany after they all qualified from a national training programme.

The trio from Mann Egerton Volkswagen visited the manufacturer’s global factory in Wolfsburg during the visit following the demanding qualifications with the Volkswagen Academy.

Phil Perry from Exeter recently gained his sales specialist status after three years of training. The 31-year-old has spent all his working life in the motor industry, six of which have been at Mann Egerton Volkswagen.

He was joined in Germany by Jonathan Eastment, from Brixham, and Gavin Viney from Newton Abbott, who also qualified as sales specialists after completing the programme, which included customer service and product training, along with both written and practical tests.

Commenting on the trip Phil said: “I’m very grateful to Mann Egerton Volkswagen for giving me the opportunity to visit the impressive headquarters in Wolfsburg.

“The factory visit was a fantastic way to commemorate completing our training. We felt very privileged to walk around the site and enjoyed the celebratory presentation dinner.”

Mann Egerton Volkswagen’s brand manager, Paul Beazley, said: “Jonathan, Phil and Gavin worked very hard to gain their qualifications and it was fantastic to be able to reward them for their efforts.

"We are very lucky to have professionals of their calibre within our team."