A service team from Swansea has been named as one of the top ten in the UK after achieving record levels of customer satisfaction.
The team at Sinclair Volkswagen Swansea is also among the top 100 in Europe recognised by the Volkswagen brand for its superior after sales service.
Positive feedback from customers and excellent customer loyalty figures ensured Sinclair secured its status as one of Britain’s best.
The award is yet another triumph for the retailer after two of its manager’s took sales manager of the year and service manager of the year at the national Motor Trader Industry Awards 2009, earlier this year.
Sinclair brand manager, Clive Hopkins, said: “To have one of the best service teams in the UK and Europe is testament to the expertise of everyone at the retailer.
“The team thoroughly deserves this acknowledgment as they have strived to deliver total customer satisfaction.
“The team’s ethic is to make sure every customer is given accurate information before, during and after their car is in the after sales department.
“Their positive attitude has inspired everyone at the retailer and is demonstrated with this award.”
Clive will be presented with the award at a ceremony held at Volkswagen’s head office in Wolfsburg, Germany in September.
For further information on the Volkswagen range on Gorseinon Road call Sinclair Swansea on 01792 894951.
For more information contact Sue Foster on 01902 714 957 or suefoster@connect-group.com
Notes to editor
The award ceremony will take place in Germany on Wednesday 23 September to Friday 25 September 2009.
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